Due to the made-to-order handmade nature of our products, we do not usually accept returns for reasons other than breakages. We can accept exchanges within 7 days of receipt of the original item. Please note that shipping costs are non-refundable.
Please note that we do not accept returns from business customers or on international transactions, these not being covered by The Consumer
Contracts (Information, Cancellation & Additional Charges) Regulations 2013.
Breakages are exempt from this policy and are covered below.
Please check your order is intact upon delivery.
After this date we cannot accept liability for breakages.
Please inform us of breakages immediately.
Regarding cancellations; please inform us within 48 hours of your wish to cancel your order.
No. 6 Bartlett St
01225 315 110